How much does shipping cost?

Shipping rates vary in price depending on the total weight of your order, and YES we agree that shipping is a waste of money! So we have invested a lot of time shopping around to provide you with the least expensive, cost effective ways to get your goodies to you in an efficient and safe manner. We have aligned ourselves with two different courier company’s and between them both and Australia Post we are 100% confident we can provide you with the least expensive shipping rates available. We have even checked out all our competitors shipping rates to ensure this is the case!

Glass is one of the most expensive products to ship. Not only is it fragile but it is also very heavy.

Can I collect my order if I live local?

Aromatherapy Essentials is a home-based business in Adamstown Heights NSW. To avoid shipping costs, you are welcome to arrange a time to pick up your order. Please choose “PICK UP” from the shipping options at Checkout, we will send you a link via email to book your collection time.

Please note that pick up is by appointment only!

When will my order be shipped?

All orders are shipped within 24-48 hours. Once your order has been shipped, you will receive a separate email with a link to “View your Order” you will find your tracking information following this link. 

If you have elected to collect your order from our Adamstown Heights location you will receive an email with a link via to book your collection time once your order has be packed. 

Do you ship to PO or Parcel Boxes?

No, please note that we do not deliver to PO or Parcel Boxes (with the exception of orders to be shipped to NT). If you Checkout with a PO or Parcel Box address you will be contacted via email or text to provide an alternative address.

How do I check the status of my order?

To check the status of your order, simply click on the “View my Order” button within your order confirmation email. If you still have questions regarding your order, please send an email to kate@aromatherapyessentials.online with your order number and we will get back to you ASAP.

How long will it take to ship?

Most orders will arrive approximately 3-10 business days from date of purchase. You will be able to track your purchase using the tracking number linked to your order.

How do I order online?

1. Add product(s) to your order by selecting a product, size and quantity, choose "Add to Cart." 
   2. Your total order amount will appear in your shopping cart, you can view your order by click on "View Cart"
   3. When you are happy with your order and finished shopping click ‘Check Out’ from the shopping cart page and you will be prompted with shipping and payment detail requests. 
   4. We'll process your order within 24-48 hours; you will receive an immediate email that confirms your order. 

Is shopping on Aromatherapy Essentials secure?

We understand how important security is to you. When you place an order via our website we encode your information using Secure Socket Layer (SSL) encryption technology (you'll see the shopping cart switch from http to https). This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely.

Returns & Exchanges

We want you to be entirely happy with your purchase from Aromatherapy Essentials. If you are unhappy with the goods in any way, please contact our us at kate@aromatherapyessentials.online

We will gladly accept returns within 30 days from payment date unless the item is marked as final sale.